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Cancellation Policies
Covid-19 Policies
Travel Insurance
FAQs

Cancellation Policies

Domestic Trips

  • If you wish to cancel your trip for any reason, a request must be made in writing via email.
  • Cancellation Time Prior to Trip Dates:
    • Over 60 Days: Full refund of trip fees and Trip Deposit minus 10% administrative fee.
    • 31-59 Days: 50% refund of the trip fees.
    • Within 30 Days: NO REFUND can be made.
  • Travel insurance can be purchased to cover the trip fee and other costs.
  • Some custom domestic trips for large groups may be subject to the "International Trips" Cancellation Policy.  If this policy applies, it will be stated in the booking confirmation.
  • “Rescheduling” a trip is considered a cancellation and is subject to the same policies as cancellation.

​International Trips

  • If you wish to cancel your trip for any reason, a request must be made in writing via email.
  • Cancellation Time Prior to Trip Dates:
    • 120 Days: Full refund of trip fees and Trip Deposit minus 5% administrative fee.
    • 91-119 Days: 50% refund of the trip fees.
    • Within 90 Days: NO REFUND can be made.
  • Travel insurance can be purchased to cover the trip fee and other costs.
  • “Rescheduling” a trip is considered a cancellation and is subject to the same policies as cancellation.

Cancellations Made By Blackbird Mountain Guides 

  • Blackbird Mountain Guides reserves the right to cancel or reschedule trips for any reason.  These reasons include inadequate sign-ups (under-booked trip), guide injuries, or other unforeseen circumstances.  Participants who have signed up for an under-booked trip will be given the option of making it a private trip for an additional cost, given credit to apply to another trip, or be refunded in full.
  • No refunds can be given due to weather, environmental conditions or other unforeseen circumstances beyond our control that causes a trip to be cancelled.  These events include: severe weather, political unrest, health pandemics, airline/transportation strikes, etc. 
  • In the event of unforeseen circumstances beyond our control, we reserve the right to reschedule, alter the trip's itinerary, or cancel the trip.  Trip cancellation is the last resort and every effort will be made to run the trip in some facility.  Please research and purchase travel insurance to cover the trip fee and other costs of your trip if you cannot afford to lose these costs in the event of a cancellation.
  • WE OPERATE TRIPS IN INCLEMENT WEATHER! Do not expect a trip to be cancelled due to weather.  Unless we specifically cancel the trip, please assume the trip will run regardless of weather.  It is your responsibility to plan accordingly and arrive at the program venue on time.  California and Washington State have severe weather that can make travel extremely difficult.  It is up to you to make sure that you can make it to our trips ON TIME.  No refund can be issued for participants who are unable to attend or who cause a major disruption to the program itinerary due to tardiness.

Early Season Guarantee

  • We want to make sure you feel comfortable booking an AIARE avalanche course in the early season with Blackbird. Early season courses can offer many benefits over programs later in the season and we want you to understand that we're committed to providing the learning outcomes you need, regardless of the snowpack.
  • If we determine we cannot meet the learning objectives of our avalanche courses based on lack of snow coverage, we'll help you reschedule a later date that works for you!

Covid-19 Policies

  • We are doing everything in our power to minimize exposure to Covid-19 during our programs. Variants, including Delta, have changed how quickly and easily the virus spreads, including in close proximity in outdoor spaces. Vaccination is the most effective means we have to reduce the spread of the virus. We need your help to make sure everyone stays safe.

    For this reason, we are requiring that all clients and guides be fully vaccinated this season. Review our guidelines here and make sure that you agree and comply with the terms before signing up for a program:

Covid-19 Guidelines for Participants and Guides

  • We'll ask you to submit a QR-Code to verify your Covid-19 Vaccination status. Please consult the following resources to obtain your QR-Code if you don't already have one:
California:
Nevada:
Other States:
  • If we cannot operate a program you have booked due to government Covid-19 restrictions, we will provide a full credit for a future program or refund your fees minus a $75 administrative fee to cover prepaid insurance, permitting and overhead costs.
  • We need everyone on our programs to be healthy when we meet in the field.  This includes guides and participants.  We perform daily symptoms and history checks for in person programs.  If you have any symptoms or known Covid-19 exposure, we need you to stay at home.  In the event that you do not pass the health screening, you will be given a credit for your program to use after two weeks have elapsed and you are able to pass our health screening.


Travel Insurance

​​Travel insurance covers a wide variety of circumstances that could make it impossible for you to participate in a trip.  If you cannot afford to lose the Trip Fee, Trip Deposit, or other associated costs, please research and purchase trip insurance that will cover you adequately. 

In many states, "Cancel for any Reason" insurance provides partial coverage for trip fees, airfare and other non-refundable trip costs and might be a good way to cover yourself against changing plans or other unforeseen circumstances. 

Research with care and make sure that you're covered for what you need to be.  You can compare rates and benefits at travelinsurance.com or try the following companies to get started:


FAQs 

Here are some of our most Frequently Asked Questions. 

Conditions range widely in the backcountry, from not enough snow to too much snow, hard snow to soft snow. The weather could be rainy, snowy, sunny or windy. We will hold our courses as long as we have the conditions to meet the learning outcomes of our programs. There is never a perfect time to take an avalanche course and on the same token there is never a bad time as long as we can accomplish the learning outcomes of the course. There are always learning opportunities to be had and the conditions in our courses will reflect the conditions in the backcountry!

We are working on updating this section. In the meantime, please feel free to reach out to info@blackbirdguides.com with any questions you may have.